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Reservation 3734261373 £2,340.00 13.03.2023 Still no payment!

When will we receive payment for Reservation 3734261373 for £2,340.00.

PLEASE HELP.  Absolutely ridiculous you cannot talk to anyone regarding your account!  We are due £2,340.00 - what is happening?

 

As soon as possible please.


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Angel Zhang 1 year ago

I am due about 5000 CHF, still no one could help me... I don't who should talk to neither. 

It seems their finance department has big trouble now.

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Terry Hunter 1 year ago

This has now been sorted.  Some mix-up between Booking.com and Guest about who was paying when.  Eventually got hold of the guest and they have paid us direct by card.

I phoned  0131 247 3575  (UK number) spoke to a representative who then telephoned back from a Barcelona number.  The Booking.com representative on the other end was very helpful.

Hope this helps?

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Angel Zhang 1 year ago

ok, thanks very much. I will try that number also.

Thanks again.

 

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Rashika Bosch 11 months ago

It is a nightmare to get someone from booking.com to follow through with resolution of issues.  I cannot find a local number for South Africa to speak to an agent.  When someone does call me, they promise to call back but never do.  I then just get a message saying that the issue was resolved when it was not!

My issue relates to a guest who booked for 6 guests yet paid for 1.  I sent her numerous messages on the booking.com app so that everything is transparent stating that the additional guests pay extra and that she may go ahead and cancel her booking if not in agreement.  I did not receive a response.  I called the guest to inform her and she shouted at me stating that she does not read her messages on booking.com.  I then proceeded to inform her that I cannot accommodate her if she is not prepared to pay for the additional guests.  Booking.com cancelled the booking and waived the commision but then relocated the guests to another venue.  I was then charged for this relocation.  This is unfair because I have a right of admission and cannot accommodate guests for free.  Booking.com found alternate accommodation for the guests and billed me for all 6 guests!!!