v
1
Valerie de Chambrier

reservation

I alreadz had a reservation and booking accepted another with the same date. what should I do? I already sent a message to the second person telling her that it was already booked but no answer

b
11
BrookAve 2 years ago

 

Hi Valerie 

 

It sounds like you are trying to say you have had a double booking for same date , same room, or unit.

 

  • In that case if no response from the second guest, just open their booking details,
  • Then on right pane , click Request Cancel
  • choose option 1 not 2.
  • wait for sysdtem to update after 48 hours to cancelled.

 

If you dont want to wait ring BdC Support,

however the likelihood of you being charged by BdC for relocation is higher if you do.

 

Hence why it is better to deal with guest directly.

 

Dedicated Partner Contact Options - Visual Guide

Reminder partner only community, has no link to BdC support, you must contact them directly.  

 

Kind Regards

Related posts