A reservation that is asking to be canceled
See reservation or booking reservation id #***. Guest is requesting to cancel, but according to how we see it was booked with Booking.com the reservation is a pre payment. You can see this too. However, we cannot answer this guest as you have initially taken payment. Please advise if you (BOOKING.COM) is requesting a cancelation on behalf of this guest as we will work with booking.com but we do not want to provide the potential guest any hope of cancelation before we know whether booking would return the guest's money. Booking should be making this request, and we will look for a request from booking for it. We cannot refund booking without a request.. Booking should be answering this guest.