Reservation - Bill Amount

Dear Team, 

Booking number: ***, we only charge the guest for one night, but the system shows that we have charged the guest for 2 nights. 

Please advise. 

Best regards, 



BrookAve 2 years ago


Hi Helene,


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Reminder do not post, reservation numbers, email addresses etc as per community guidelines ,the auto mod script will remove them shortly.


If the booking was originally for 2 nights then , just message BdC Support the reference number and the request to adjust it.


Even if you are taking payment directly on arrival or departure ,you still need to message them other wise the commission due will be based on 2 not 1 night.



Kind Regards,

Be Safe, Be Well


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