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1
TWO WHEELS

Reservation cancellation

Hello, I have problem - guest make reservation and pay online, but the room type is not still available. I wrote to the guest, that this room is busy and asked do they want another type of room. But they don't answer and don't cancel reservation. Now they want get back money but I don't understand what I should to do, because is online payment and I don't get this money. 

 

b
11
BrookAve 2 years ago

 

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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