Reservation Cancellation

I have this guest who makes reservation everyday with a invalid credit card.    I cannot cancel her reservation.  I mark the card as invalid but still does not make a difference.  I cannot get hold of anyone who can help me.  This is freaking wast of my valuable time.

Someone please help me block this lady from making further reservations.


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Sharonpowney 4 years ago

You have posted this on partner forum so we are not able to help with this situation.  Email the booking.com help team using the Inbox icon on Extranet.

Situation does sound really frustrating.

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fluff 4 years ago

I've had this before. It's infuriating and BDC refuse to help!

It's very likely a competing property trying to knobble you.

In the end I had to tell the person I was using a web expert to track him down and there would be legal repercussions. Suddenly, it stopped.