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Reservation trouble
Hi,
I got a situation With a customer, he Said in Booking that hes will stay for 4 Nights, but he only stayed for 1 night and now I have to pay the comission for 4 days, what can I do?
You need to contact the Finance team at booking.com. This is partner forum so cannot resolve here.
Hi David,
Maybe you should inform booking.com immediately so they can support you.
wait back up a sec..... **re -reads 3 times**...
now first you say the initial booking for was 4 nights, ok right...
Was this prepaid to you directly or BdC?
Or did they pay on checkout directly and only pay for 1 night?
If they did prepay for 4 night and leave early, you do nothing, you accept the 4 nights payout from BdC and deduct the commission, endof.
If you only got direct payout on check out day for 1night then thats a different story.
In this case you update the reservation by messaging BdC support with the reservation number to adjust the check out date, and then you only pay commission on 1 night.
Next time share all the details please, you will get a proper answer quicker by full disclosure.
Kind Regards,
Be Safe, Be Well.