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Risk free reservations, alterations on availability by

I was signed up for the risk free reservations by as I suspect many were.


Ok, then. first booking guest actually stayed, no issue, second booking. Guest cancels and say they are activiely looking for someone to fill the gap.

As the days go by, I notice that have started to remove the days and the income by stating that we have availability restrictions, and they cant have anyone in on those days, effectively removing the income from us on their risk free reservation.

Thats underhand, and more to the point we can demonstrate there are no restrictions as shown by screenshots taken over the duration.


Anyone else have these issues?



BrookAve 1 year ago



no first time hearing of it, so i suspect you need to ring them and have them check all restrictions to show you where the culprit setting is.


do that first before venting at them.




Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

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Encantada-Vacation 1 year ago

tried that, they said they will pay me. How I asked, as you dont have my payment detaisl. Since then, radio silence. I've message them, sent plenty, and provided evidence of them moving the goalposts time after time.

Unscrupulous unethical actions on their part.


Annoyed does not come close.