Service Charge

Dear Partners,

Just flagging an issue I've been having with the Service Charges (btw this is nothing to do with Booking.com commission on SCs).

I set up a Service Charge at 6.1%. However the amount calculated on the Platform is different versus what could be reasonably expected.

As an example, on a $5,040 reservation, before service charge, the SC applied by the platform is $260.54 (booking.com shows 6.1% on the screen, next to it). The actual Grand Total confirmed to guests is $5,300.54. 

Unfortunately the amount of $260.54 is only 5.17% of the Subtotal (i.e. markup), or 4.91% of the Total (i.e. margin). So nothing to do with the 6.1% I put in the system and displayed by booking.com on the reservation! 

Normally the Total should have been 5,040 x 1.061 = $5,347.44 and in dollar terms, the Service Fee should have been $307.44. 

In other words, booking.com under-charged by about $46.90 on this reservation.

Anybody else having this issue?

Many Thanks,



BrookAve 3 years ago

Hi Chris


You should use the message finance team option, under finance extranet menu.


Send them that example to get them to explain and or fix it

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Community Admin 3 years ago

Hello Cristian Gheorghe! Thank you for posting in the Community! Unfortunately we do not have an immediate answer to the issue you have raised to us! We will look into it further and get back to you as soon as possible via your Extranet. Thank you and best regards!