Setiawati - FOM
Dear Booking.com team,
Greetings from Kamuela Villas & Suites Sanur.
Thank you for your email and support to us as always. We have noted there is a difference in our payment at IDR 192,253net as on invoice before there is the difference in the amount returned for reservations on behalf of Rebecca Jamieson. Please find the details below :
We charge into guest credit card as per original booking on booking.com at IDR 3,493,512 net
Booking.com invoicing us for returned payment and we have paid at IDR 3,685,765 net
Difference amount we have paid more to booking.com at IDR 192,253 net
Please find the screen short below :
Original booking and guest credit card :
Invoiced from booking.com and we have paid :
Hope my explanation are clear for you. Should you need any other information, please do not hesitate to contact us at anytime.
Front Office Manager
You have posted this on the partner forum so we cannot help with an invoice problem. Contact booking.com help team using Inbox icon on Extranet specifying Finance or give them a call see link for local phone numbers.