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smart flex payout
guest cancelled - smart flex policy enabled.
booking.com saying property wasn't available due to restrictions for part of the cancelled period and will only pay out part of the cancelled booking. Daily I reviewed the property and it was available to book. I have screen dumps to prove this but booking.com just repeating that property wasn't available due to restrictions. Any advice
ask them to provide details on what restrictions they see
no one here but us leprechauns , contact partner support.
Remember this Partner Hub is not a direct line to any support team.
So never post action requests here, nothing will come of it.
Always message or phone Partner Support directly instead.
Method #4 Public Phone List
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