smart flex payout

guest cancelled - smart flex policy enabled.

booking.com saying property wasn't available due to restrictions for part of the cancelled period and will only pay out part of the cancelled booking. Daily I reviewed the property and it was available to book. I have screen dumps to prove this but booking.com just repeating that property wasn't available due to restrictions. Any advice

BrookAve 1 year ago


ask them to provide details on what restrictions they see 



 no one here but us leprechauns , contact partner support.


Remember this Partner Hub is not a direct line to any support team.

So never post action requests here, nothing will come of it.

Always message or phone Partner Support directly instead.

Method #4 Public Phone List 


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