Smartflex

Hi Ben,

Likely not, better to be safe and leave as is

else phone or message Partner Support to find out and let us know the outcome.

.

nope , no one here but us leprechauns , contact partner support.

Method #4 Public Phone List 

We have our rooms set to require 2-day advance booking, and just had a Smart Flex cancellation and booking.com didn't pay out, saying we had not kept availability open, even though the 2-day advance booking cut-off has never been changed and was also there when the Smart Flex guest cancelled, yet Booking.com apparently requires availability to to maintained all the way through each booked night for them to pay out. The related question that I don't know is that if a property has a minimum stay requirement such as 3 nights, if Booking.com will consider this also a restriction that lets them out of paying, even if that minimum say requirement also applied to the Smart Flex cancellation.

phone them and ask them then come back and share with us all.

Didem - Community Manager  is this something you could investigate and confirm , as we all would like to know if we use ittoo will this affect it.

BrookAve, thanks for tagging me and your guidance here.

Ben Seel and @Soleil D'asie Residence, thank you for your post and comment.

I read the below information in the Smart Flex reservations frequently asked questions. Does it answer the question or can I still consult with my colleagues for more insights?

Why is it recommended to keep the room open and bookable without restrictions?

To allow us to find you a replacement guest, we work on a night-by-night basis. If the room is still open and bookable, first we’ll try to resell all of the cancelled nights at once. If a new guest only books some of those cancelled nights and not others, we’ll continue reselling the remaining nights. In this scenario, removing any minimum length of stay restrictions you have in place will increase the possibility of finding a replacement guest. 

• ok just to be 100% clear no changes should be made to those dates where a smart flex guest has cancelled, and any underlying preexisting restrictions get ignored.
   
• but only ignored in the sense of what the upgrade to smart flex offers
   
• and then if it was 3 nights and a replacement is found for 1st of those for 1 night and then no replacement found for nights 2 and 3
   
• the replacement guest is paying for that first night
   
• but then BdC is paying for nights 2 and 3 should they not get someone to book the remaining 2 nights..
   
• However it seems this is not happening based on what other partners are posting, or just maybe down to confusion of how they are interpretating it.
   
• Yes @didem do consult with colleagues.
   
• I can see where the uddle begins and ends in this.
   
• Its the part where not all the original nights are being replaced by another guest, and because alterations to those dates are made by partner , the partner is then voiding the agreement.

So in summary the lesson to partners is when its smart plex (risk free), no not alter the pre-existing restrictions. You dont need to as the Smart Flex upgrade is already ignoring them.

Dear All, 

Thank you for your patience here till I could get an answer and inform you on this topic. 

My colleagues have recently confirmed to me that you must remove any minimum length of stay in order for us to find a guest for all room nights.

I hope that this is a bit helpful. If you need anything else, please feel free to let me know.

Have a great day ahead!