Spam/Phishing booking
Hi,
I have received 2 reservations on my account with the same comment after reservation
It includes a link to Airbnb that I don't want to check and explore. I looks like a spam/virus ? or is it ?
Booking 1 :
The guest says :
Hi, I am from Madrid. I have made a booking to your property. But in the meantime, I've found your property with the same pictures, same details but a different host on Airbnb. My question is do you have a listing on airbnb? because i see on the other listing that it has bad reviews and the smoke is allowed inside. In that case i want to cancel it. Here is the listing from airbnb ***
Booking 2 :
Hi, I am from New York. I have made a booking to your property. But in the meantime, I've found your property with the same pictures, same details but a different host on Airbnb. My question is do you have a listing on airbnb? because i see on the other listing that it has bad reviews and the smoke is allowed inside. In that case i want to cancel it. Here is the listing from airbnb ***
It looks like phishing and would like to challenge the guest who does not reply to my messages...
As I would like to free the period if these reservations are not serious !
Thanks for getting back to me
Pauline
Hi Pauline,
well done on spotting the phishing, you can easily confirm the reservation by looking at your extranet reservation page for the dates.
just mark the emails as junk/spam.
contact partner support via the 3 methods below.
PS: your partner profile is missing the listing URL .
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us