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Welcome to the Partner Only  Forum, addressing only us not BdC support team.

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Hi 

First start the cancellation, see quick steps below.

then under Property details in Extranet, enable snooze and set the date to reopen on.

You can try my cancel procedure first and if they do not want to cancel I suggest you find them somewhere else or ring Partner Support (see guide below) and have them look after it.

Quick Guide :

• Open the reservation details page  
• On right pane click Request Cancel  
• If you actually want to agree to 100% refund then just select OPTION 2.  
• BdC System will notify Guest  
• Guest must then click on a confirmation link in the notification.  
• Once confirmed System if prepaid to BdC, will process a 100% refund back to their payment source, within 10 days.

Literally that simple.

The only typical time you cannot use this, is when the Request Cancel is greyed out.

That is usually because of :

• Too close to check-in date /time
• After check-out date or check -in.

Else phone BdC Support if the guest does not action the notification after 3-5 days.

Side Note: if you enable Deposits, and they do not pay the deposit within X hours or x days, you can use option 1 on the Request Cancel to void the booking. Then phone BdC Support when its very close to check in date and they will manually void it for you.

Kind Regards,

Be Safe, Be Well

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