Profile picture for user d.nohutlu d
B.

Tip of the week: payments for new joiners

Hi all!

If you are a new joiner, you should know that there are a few restrictions in place until the location of your property is verified.

A very important one is around guest payments - you will not be able to view your guests’ credit card details and set prepayments just yet, so until you verify your location on Booking.com you will have to request payments directly during check-in.

Once your location is verified these restrictions will be lifted. Here’s more on how to do that.

Let me know if you have any questions by replying to this post. Thanks!


p
1
Pam Newman 10 months ago

How do I know if my property is verified? I cannot accept payments at time of check in. I live 13 hours away 

Profile picture for user d.nohutlu d
B.
Didem - Commun… 10 months ago

 

Hi Pam Newman,

 

Thank you for asking! 

 

Do you see the Confirm property location banner in the extranet? This banner should disappear once the location of your property has been verified.

i
1
Ing-Marie Littmann 10 months ago

I don´t se the Confirm property location banner in the extranet. I have had my first guest on april 8-9. I have not received any payment for the guest. I did not get any message that I should meet the guest on location to receive payment. The message I have received under "Finance" is that I have to update my bank information. I have updated it but still no payment! 

Profile picture for user greenharborpatong.outlook.com f
7
Fluff (new account) 10 months ago

ALL non-chain new properties MUST take the money themselves, for an undisclosed period of trading, in person or send the guest a payment link, according to your own policies.

BDC is the ONLY company that insists on this ridiculous rule. The original reservation should have been marked something to the effect of " Pay at Property " or "property collects payment".

 

 

Profile picture for user greenharborpatong.outlook.com f
7
Fluff (new account) 10 months ago

Once your location is verified these restrictions will be lifted. 

 Actually no! That is not correct. BDC continue to withhold this feature in particular for new joiners and new properties for an undisclosed period of time.

Our latest property, verified now for 3 months, still cannot have this until "a certain amount of bookings and reviews have occurred".

 

@Didem - Community Manager

Please check your facts.

a
1
Aleksandra 10 months ago

If I have made a mistake with the address number from the location, how can I change it?

Profile picture for user aline.decarvalho.booking.com a
B.
Aline - Commun… 9 months ago

Hi @Aleksandra

 

The main reason to have a location verification letter delivered to the address you informed us of is to make sure the address exists and it is legit.

 

In case of an error or mistype address, I would suggest re-registering the property again, with the correct address so the letter can be delivered. 

 

I hope this helps.

 

Best, Aline

 

a
1
Aleksandra 9 months ago

Thank you, but it doesn't really help, since the progress so far is going to be deleted from the account. There could be a penalty for a mistake but an option should exist to change the address if such a mistake happens.

p
1
Philippe Decoop 10 months ago

Dear Didem,
We have now hosted 3 sets of clients since we registered about a month ago.

The first set of clients left over 3 weeks ago.

We have not received any payment yet.
We have received yesterday a commission invoice for the 2nd set of clients.

How do we get paid / trigger the payments?

p
1
Philippe Decoop 10 months ago

I look forward to receive a reply to my post.
I am receiving my 4th set of guests this weekend, and I still have not received the payment for the 1st set, who left nearly 4 weeks ago.

p
1
Philippe Decoop 10 months ago

Dear All,
I did not receive a reply to my question, but I did in the meantime started receiving payment from booking.com. Quite a number of weeks later...

Bright day to you all

i
1
Ing-Marie Littmann 10 months ago

Gives me at least some kind of hope that I will receive my payment sometimes in the future.

i
1
Ing-Marie Littmann 9 months ago

And I have also now received my payment for my first guest 3 weeks ago. 

Profile picture for user d.nohutlu d
B.
Didem - Commun… 10 months ago

 

Hi Philippe Decoop,

 

I apologise for just being able to reply.

 

I'm sorry to hear that it has been some difficult weeks without payments. And I'm really glad you've received them now. 

 

Have a great day ahead!

i
1
Izabela Uzunos… 9 months ago

Hello, Philippe

I am facing the same problem. I started with payments at the property but then switched to payments by bank transfer. My last guest left on the 14th April and I still haven't received anything. How long did you wait and what kind of payment method do you use?

I will be very grateful for an answer

m
B.
Marlene - Comm… 9 months ago

Hello,

I do need some clarification. Are you a part of our Payments by Booking Program? If so, below you will find an article all about Payments. 

Payments: FAQs

Now, if you aren't in our payments program (depending on the Country the property is located in, this might not be a possibility) then the guest payment needs to be handled by the property directly. Below you will find an article with more information. 

How do I handle guest payments?

Hope this answers your questions.

All the best, 

Marlene

g
1
Goodness Njilo 10 months ago

Hi there

I would like to find out how I can get the bank to recognise that the payments I receive are from local customers and not international. Do you know why Booking.com uses an international swift code to make payments to hosts? I keep on getting bank charges for international payments received from booking.com? Based on my knowledge, Airbnb works with SARB to make the transfers so that we don’t get the bank charges for local bookings. Can I request that Booking.com does the same for South African hosts please!

ع
1
على محمود فراج على 10 months ago

how can i transfer money from the vertual credit card to my bank account ?

__

is it possible to cancel the vertual cards and transfer the payments directly to the bank account asigned to the property page ?

n
1
Nicola Barker 9 months ago

My apartment has been hosting for a month now. I have not received any payments and I was un aware of having to collect payment from guests myself before verification.  Where does this leave me regarding any payments? Is it just a waiting game? Have I lost out money from bookings before verification?

g
1
George Darwish 9 months ago

Hello Didem,

 

Greeting from Lebanon,

 

We signed up on booking.com more than 2 months ago and till now our property has not been approved, it is still under review. Whenever we are reaching booking.com by phone, they are asking for our property ID which we still do not have one. We received the contract upon signing up and no one is helping us. This is not the first time we register our properties on booking.com and our account manager of different property said that he can not help us

 

I really appreciate your input to guide me to a solution as you know that owners blame agents when delays happen with no explanation.

Awaiting your kind reponse.

 

Regards,

 

George

m
B.
Marlene - Comm… 9 months ago

I do need some clarification. Are you a part of our Payments by Booking Program? If so, below you will find an article all about Payments. 

Payments: FAQs

Now, if you aren't in our payments program (depending on the Country the property is located in, this might not be a possibility) then the guest payment needs to be handled by the property directly. Below you will find an article with more information. 

How do I handle guest payments?

Hope this answers your questions.

All the best, 

Marlene

g
1
GABRIELLA AGIU… 9 months ago

Hi Didem,

Is there any way I can get my payouts through Paypal instead of a Bank account. When I am putting in my IBAN, the system says Italy (since the property is in Italy) even though the bank account is in UK...can I get that rectified please as till now I have received 2 guests and no payouts.

Thank you

Gabriella

m
B.
Marlene - Comm… 9 months ago

Hello, 

For this situation I suggest you contact our Finance Department. You can do so by following the following steps: 

To send a message:

Log in to the extranet
Click on Inbox, then click on Booking.com messages 
Select See contact options, then select a topic (Invoices and commission) and subtopic (other) if applicable
Click on See all contact options, then click on Message
Compose your message and click Send message 

Just in case, below you will find an article about editing bank details

Changing your bank details

All the best, 

Marlene

j
1
Jay Magan 9 months ago

Hi Dedem,

Thanks for information, a question, I am fully verified 

have a few booking going forward how do I get paid & when do I get the invoices and long does it take to get paid into my account. 

Kind regards 

Jay

Profile picture for user d.nohutlu d
B.
Didem - Commun… 9 months ago

 

Hi Jay Magan,

 

Thank you! I'm glad to hear your property's location has been verified.

 

Have you had a chance to take a look at the frequently-asked payments questions here

j
1
Jonathan Wunderlich 9 months ago

So we can not add our bank info until a physical letter arrives at the property? How do we add our banking info if the property is already up and able to be booked?

s
1
steve damoo 9 months ago

Hi Didem,

my property is located in northern Cyprus in Girne but when I try to add bank details for payouts it’s not accepting my iban number which starts with TR. Tried a many times with customer service but no luck! 

Profile picture for user d.nohutlu d
B.
Didem - Commun… 9 months ago

 

Hi steve damoo,

 

Thank you for writing here. 

 

I know you mentioned about contacting the support team, but have you added the subject line as 'invoices and commission'? I believe this can help to direct your request to the finance team who can advice on this matter. 

 

To send a message:

  1. Log in to the extranet
  2. Click on Inbox, then click on Booking.com messages 
  3. Select See contact options, then select a topic and subtopic if applicable
  4. Click on See all contact options, then click on Message
  5. Compose your message and click Send message 

 

Would you please let me know if this way works?