TOP rafting center


we had a booking from a Slovenian client. Look at the reservation number: ***

They cancelled the reservation one day before the arrival. In my police is defined that if the reservation is closer then 5 days we get 100% of the promise price.

We wanted to get the money from the credit card but it didnt work.

How do I get my money?


BrookAve 2 years ago



contact partner support, but unless they prepaid BdC , you aint getting a penny



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox