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Unable to cancel a reservation
Hi there
I have a property in Italy, we have a booking for mid-May, our guest wants to cancel her reservation, which we completely understand due to the current circumstances. She has already paid Booking.com but she has been unable to cancel or get a refund. I have tried to cancel from my side, but I do not have the option either. Please advice.
Rolando
Hi
give them the link from above and they can try to do it
Information for guests: Click here
-https://secure.booking.com/content/cs.html?utm_source=partnerhub&utm_me…
or you can request a cancelation from your extranet - reservation details page
Thanks !!!