Unacceptable Invoice Dispute

Dear Team

We were sent the invoice for the bookings where the guest never arrived. How do I file a dispute against the invoices that we have been sent by the Booking.com team since, our listing is closed due to the issue. 

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Ailyn Fernande… 1 year ago

Hi @Abhay Lalit

I suggest you contact Customer Service so they request a proof of stay or payment from the guest. Once 15 days have passed since the request, check back with them to verify if the guest offered one, if not, message the Credit Control team through our inbox tab on the extranet and request a review on the invoice as the guest did not stay and they were unable to offer proof of their stay.

Remember that no-shows should be marked within 48hrs of arrival of the guest in order to avoid commissions and invoices issued for this booking. If you have a penalty for no show, you would need to approve the waive of this charge in case you were not able to collect money from the guest, if you were able, the commission applies.

Hope this helps.