We had a guest arrive yesterday evening that was totally unexpected as our property show we are 'Not Bookable' on Booking.com!!??
Their details are :-
Name - ***
Conf. No. - ***
16/07/2020 for 4 nights - Grand Apartment.
Can you tell me how it's been possible to book this directly with you or was it via a sub agent?
How do we receive payment and how much have you charged?
Can someone call me on *** and email me on ***
Richard Soley - General Manager
Beyond Escape - Devon
You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.