BOOKING.COM fail to help us collect cancellation fee.
Even if you apply cancellation policy on booking.com wont help. First time we joined booking.com we received too many cancellation and when we reported the issue we were advised by booking.com to apply credit card on booking and cancellation fee. After the setup is done we continue receiving cancellation even last minute cancellation and No-Show! As per policy we are suppose to charge the guest. Unfortunately we were not able to see guest credit card, booking.com provided the credit card detail so we can charge.
We found the card was not valid and we ended up receive reply from booking.com say they can not help us on this.
At the end we were invoiced on NO-SHOW booking that we fail to get valid credit card.
That mean NO POLICY WORKS FOR BOOKING.COM
Unhappy with booking.com
the only solution is enforce non refundable rate, no refund, no cancel and prepaid to Booking.com who then payout to your bank.