Unpaid Invoice

Hi.. I have an O/S invoice from boking.com from last April and for some reason they didn't collect payment as per normal. I just left it and now they have suspended our listing and I can't seem to get any answers from them despite several e-mails via the extranet. Any other way of talking/messaging/contacting  booking.com Financial  Services.? 

BrookAve 2 years ago



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something will not result in any action at all.


Hi Llynaccommodation

You will have to phone or message BdC Support directly, see visual guide below.

Dedicated Partner Contact Options - Visual Guide


Note this is Support team i am referring to , not Finance team, but thats good as they have 24/7 , finance its not.


Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

Profile picture for user Account Advisor Shirley a
Account Adviso… 2 years ago

Hi Llynaccommodation,


The best way to reach Credit Control is by sending a message via the extranet. Please ensure you are using the correct topic so that it can be sent directly to them.


Kind regards,

Shirley E.