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Urgent information
Good day.
We had a booking that was cancelled due to covid 19. We cancelled it on the system but bookings.com never updated it. The guest never stayed and we did not charge them now we are being invoices for commission on that. Please asstlist
You have posted this on the partner forum so we cannot help with an invoice issue. Contact booking.com help team using Inbox icon on Extranet using Finance or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us