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VAT ID NUMBER- Problems on Booking extranet

I got a VAT number from the tax office. And when I wanted to enter it in the section Finance - Data on VAT number, the question arises: Do you have a VAT number? As answers, the answers YES and the answer I HAVE, BUT NOT REGISTERED FOR EU TRANSACTIONS are offered. As I received a VAT ID number from the tax administration, I clicked the YES option, then entered the number, and I received an error that the VAT ID is not valid. I checked the validity of the VAT number in the European VAT number database and everything is fine. When I clicked on the option I HAVE A VAT NUMBER BUT IT IS NOT REGISTERED FOR EU TRANSACTIONS, then the VAT number is accepted. For my mother's accommodation, I also asked for a VAT ID number and I could normally enter it under the YES option, which was not possible for me. Please check what it is about, because it turns out that I have a VAT number, but it is not registered for transactions in the EU, and I have a Decision of the Tax Administration which issued me a VAT ID number and which is valid.

I dont know what to do? ://

BrookAve 2 years ago



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Klaudia Bagińska 1 year ago

I've got exactly the same problem.  Did yoy solve it? And could you explain how did you do it?

BrookAve 1 year ago

Just put 2 letter country code in front of it and try again