VCC keeps declining

Please can you advise as to what to do when the VCC you provided keeps declining?


Many thanks

BrookAve 3 years ago




simply wait and try tomorrow. Then if still, you could report it via mesage to Finance team via Extranet > Finance > Overview, for details.



Kind Regards

Profile picture for user Community Admin c
Community Admin 3 years ago

Hi Hotel Elizabeth Grimsby! Thanks for posting in the Community!


As of March 19th we have decided to change the activation date of all outstanding and future Virtual Credit Cards (VCC) to one day after check-in, with immediate effect. Previously, the VCC could be charged once the booking was at least 90% non-refundable, or on check-in day. 

This has been done as a result of an official travel advice about the Coronavirus, which causes unprecedented levels of disruption.

Some partners may experience temporary disruptions when charging VCCs on 19-20 March. If you are not able to charge VCC on the day after check-in, please try again a little later, a fix for this issue is in place now.


Please see more details here: https://partner.booking.com/en-gb/help/policies-payments/temporary-changes-virtual-credit-card-activation-date-vcc


Best regards!