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Virtual Card

Hello Booking team and friends;

My request for help is related to virtual cards. We cannot receive payment from the last three reservations. (booking virtual card payments) When I try to charge it; pos gives the code "057" on my device. I asked my bank and they said there is no problem with the merchant code(hotel-accommodation).

What can I do ? Has anyone experienced a similar situation?



Lovely from Turkey



BrookAve 2 years ago




Reminder : only partners here, (no booking team aka Partner Support)


I would message Partner Support all the details and then follow up with a phone call. see below.


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox