Virtual Card activiation

Greetings from Zorlu Grand Hotel ,

Please check this reservation for us  :    3874598784 .

İn the extranet it shows that it is cancell ,but the guests stays in our hotel .

Today it is the check out day , so please make the virtual card active we don't know what happen or what kind of mistake we made exactly but it is done by mistake.

Please inform us ,you can also get feedback from the guest.

Kİnd Regards