Virtual card and cancellation

We had a reservation for 03.08.21 - 13.08.21 and the virtual card would be activated on August 4th. The customer requested free cancellation and we confirmed it for free. What process do we have  to follow in order  to refund the guest? Thank you in advance.

BrookAve 2 years ago


So long as you have not taken funds from the VCC nothing to do other than either:


  • Guest logs on to thie r account and requests cancellation, and waive fee.
  • Partner logs on to Extranet , on their details page Request Cancelation, choose option 2, guest notified and clicks to acknowledge. done


How To - Cancellation Handling




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox