virtual card not charging for guest

customer paid with a virtual card and it is not charging on our system and is declining.

BrookAve 3 years ago




If it is not a VCC issued by Booking.com , then contact the guest for an alternative payment method.


Or try charging it slightly incase the balance is incorrect, ofc contact them to confirm the amount loaded onto it.


Kind regards


Profile picture for user Community Admin c
Community Admin 3 years ago

Good morning ABVI Lake Charles.

Please be aware that from yesterday we decided to activate VCC starting one day after check in, so this might be the cause of your troubles.

Moreover, please always check if the amount you are trying to charge is correct, if you need to release the pre-authorization or i you maybe charge partially the amount.

Good luck!


BrookAve 3 years ago

CA you missed the context.


Context = Guest provided a VCC not Booking.com :)