Virtual Credit

I'm new to Booking.com and my 2nd guest paid by credit card, which i didn't even think was possible. Apparently it goes on to a virtual credit card. I have no idea how they work, how to you access them and redeem the money? I tried to call customer services and spoke to someone in spain and then the Phillipines, who weren't sure, so I'm none the wiser. Sure seems difficult to speak to anyone when you have a problem

BrookAve 1 year ago


Hi Jo,


So that means you signed up for BdC online Payments (not Payments By Booking).


THe VCC is attached to the reservation details, but the VCC code remains hidden until day 2 of the stay.


After that its your responsibility to find a 3rd party provider to give you the tools to collect payment from the VCC info. Make sure you tell them you need to be able to collect fomr VCC not just CC, and your merchant type is lodging (BdC, expendia)



e.g. Square, sumup, izettle, etc google for payment providers.






 contact partner support, see below 3 methods


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox