virtual credit card

How do I get the payment after the client paid it to the Virtual Credit Card, so how do they transfer the money to me without even having My IBAN code !

BrookAve 3 years ago


Hi Mohamed 


That is not a thing, nor how anything works.


There is no relationship between a VCC and a IBAN bank transfer.


This is misleading info and begs the question which pay out method have you setup or opted into??


It can only be one of 3:

  1. default , no action, guest arrives and pays you directly
  2. SIgned up for BdC Online Payments, BdC takes payment from Guest, issues a VCC to the reservation, hidden until 1 day after due arrival date, You then using a 3rd party service charge the VCC to collect.
  3. Signed up for Payments By Booking . BdC takes payment from Guest, holds until after checkout, deducts pay gateway % , commission %, bank transfers to your IBAN. IONly BdC need to know your IBAN info.


There is a 4th scenario but its entirely based on you taking direct prepayment for rate and or deposit, again with a 3rd party payment service. Then you just paid a commission invoice only.



Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards