virtual credit card

may I know how to get my money back from the VCC cuz someone just paid to the VCC and I didn't receive anything !!

BrookAve 3 years ago




I'm guessing what you actually mean is:

how do I charge a BdC Issued VCC on behalf of a guest reservation?


  1. When you enable BdC Online Payments, and a guest pays BdC at checkout
    1. BdC hold the funds; then the system generates a VCC card for that value and attaches it to the reservation details page but as hidden;
    2. Until one day after the scheduled arrival date. At which point the details are revealed.
    3. You then if not already done so ,setup a partner account with a payment service provider to then charge against that VCC.
      1. examples
        1. sumup.com
        2. payrexx.com
        3. stripe.com (used in conjunction with a PSP)


Where are you based as there may be different PSP providers in your region?



Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards