Virtual credit card

I have been trying to get paid for a virtual credit card booking since the end of May 2021.

I am using a Square Payment System and it keeps rejecting the card and saying use a different card.

I spoke to Kyle from booking.com who told me I would be paid but the end of June but no payment has arrived into my bank account as yet. 
I also told Kyle I would not accept any more Virtual Credit cards from booking.com and he made sure my bank details were on the system for this one payment only.

I have also spoken to another colleague last Friday who asked me to be a little more patient as it was Friday afternoon and they would deal with my enquiry first thing Monday morning.

In the mean time I am being told that if I don’t pay booking.com for their invoice for the payment I have not received my account will be suspended and I will be unable to take any more bookings.



BrookAve 2 years ago


HI Elaine, 


So those invoice messages are automated....


If they have made a note on your account for the conversations and what was agreed you can ignore them.


VCC are used when Online Payments are enabled, and closing that method means a one time bank transfer only.


Then you are in default pay mode of direct with guest and provide the pay method and process in the New Reservation Template


Or sign up for Payments by Booking which is prepay, and give s you the benefit of easier to cancel bookings not paid within the time limit to free up room.






Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox