Virtual Credit Card

Good day


I have a problem with virtual credit cards. We had a few guests paying online then we get a virtual credit card to do payment on our side as soon as it is available. But for some reason it always said I successfully charged the total amount and I never did. The money is not reflecting in our bank account so what do I do now

BrookAve 2 years ago


contact the payment service provider you are using, make sure you are correctly setup for redeeming VCC. VCC are not CC.



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Framesby Guesthouse 2 years ago



Thanks for your response, but I never even gotten a chance to process it.


When I go onto booking.com it says I already processed the virtual card and I never did. Thats what I dont understand. And if I try to process it on the card machine it says unsuccessful