Virtual credit card not charged, we have charged the guest credit card instead

Dear all,

Can you please contact us back regarding the booking of ***. *** ref. *** where his credit card has been charged twice.

Once by us and once by booking.com

The virtual card given at time of booking has not been charged.

Awaiting for your reply

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jaybeegee 2 years ago

Hello and welcome to the booking.com partner forum.

You are posting in the bdc partner forum for sharing tips, advice etc like youseful and you will not resolve your problem here!

Best to contact the partner support team via the extranet or telephone. GL!