Virtual credit card payment invalid

Guest had virtual credit card, when we tried to take payment it was not authorised. Would you please be so kind as to advise us of the next step to receive payment?

Thanks in advance

Lesley Spence

General Manager 

Admin 4 years ago

Dear Lesley,

Good evening Some of the Channel Mangers have a short time on how long you can view all the card details. If in doubt always check the OTA for more details or the guest email that is sent from bookings.com via your channel Manger for more information.

I hope this helps


Peter Robinson