Inactive user

Virtual Credit Cards and Risk Free Bookings

B.C have accepted a booking for our B&B, and taken a Virtual Credit Card payment from the bookers, under the 'Risk Free' booking system.

We explicitly do not accept online payments in our property policies, do not wish to be part of the Risk Free booking system and have not signed up. Our messages are being ignored, and on telephoning, they said they would ring us back for 'security purposes' but haven't.

Can anyone advise what to do please?

BrookAve 2 years ago




so firstly no BdC didnt, you did ... what does that mean?


It means you are responsible for managing the availability calendar, so if you fail to set it correctly or manually block for direct bookings, or dont set up a channel manager when listed on more than one OTA, then its on you and no one else.


Now we've got that out of the way, here is what you do next :


  1. make sure your contact info is correct on the Extranet , under Account menu, top right.
  2. Ring them back again and confirm over phone your contact details are up to date, and proceed from there.


  1. what do you mean  by 'explicitly do not accept online payments in our property policies', fully clarify what you think that refers to?
  2. Risk Free is a positive thing, means more flexibility for guest but you still get paid. Learn what it is fully before doing something so silly.
  3. Messages are not instant, depending on what country /region you are in, it can take a few days. Quicker if you phone them. No one is ignoring you its a computer system.




 contact partner support



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox