Virtual creditcard

Am I the only one who is having problems with the virtual creditcard? I cant seem to make it work - I have 2 guests who have paid via virtiual creditcard but i can't figure out how to claim the money....

BrookAve 2 years ago


IF you never got set up properly for handling VCC then that wil lbe the issue.

Its not the same as a CC.


Talk to your payment service provider .or switch to a different method.




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox