Voucher Process

Hi,

Can I please speak to someone in regards of Voucher Process.

I have a guest arriving on 9th July who would like to receive a voucher as does not know date of his future stay. His accommodation is prepaid.  I know I can cancel his booking but if this means that we must refund his card and we are loosing this booking? Does his Booking.com voucher can be re-use in our location only in the future or any hotel booked through Booking.com.

I do not see any options to get his voucher process started.

I would like to speak with someone over the phone on ***, please.

Look forward to hearing from you 

Many thanks

Angelika