Can I please speak to someone in regards of Voucher Process.
I have a guest arriving on 9th July who would like to receive a voucher as does not know date of his future stay. His accommodation is prepaid. I know I can cancel his booking but if this means that we must refund his card and we are loosing this booking? Does his Booking.com voucher can be re-use in our location only in the future or any hotel booked through Booking.com.
I do not see any options to get his voucher process started.
I would like to speak with someone over the phone on ***, please.
Look forward to hearing from you
You have posted this on the partner forum and I haven't had to deal with vouchers so can't advise on this. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.