We changed our pms - question about payment

Hi,

we are about to change our pms to icnea. I understood that booking.com is charging the rental price from the clients, but need 100% clarity about this, in order to adjust our payment reminder settings and avoid that our guests are charged twice, once by booking and then by our agency.

I also would like to know whether it is possible to change the payment configuration so that we can charge our guests on their virtual credit cards. 

I would appreciate very much to speak to one of your staff members personally instead of receiving an automated email reply.

Many thanks

Karin Joanidopoulos