Why am I being asked to pay an invoice?

I've been with Booking. com since March 2020 and have received a good number of bookings which have all been paid to my bank account via Booking.com

However, I am being asked to make a payment for our October bookings and I have to pay this by 16 November. This is in red and the bank details of Booking.com are provided.

I don't know why this is, surely it must be automatic.

Many thanks for your help.


Profile picture for user info.pension-pibernik.com p
pibomarco 3 years ago

So you activated "Payments by Booking.com" where booking.com collects all the guest payments.
Are you sure that on the invoice is not written something like:

"Please be informed that this invoice may (partly) be settled with your payout in accordance with the relevant (payment)
clauses of our General Delivery Terms. In case this invoice amount is higher than the payout, please follow the payment
instructions mentioned below.
The Amount Due will be automatically debited from your account XXXXXXXXXXXXXXX2928 within 14 days"

Ann Easterbrook 3 years ago

Ah, thank you, it does say that, apart from the last sentence and not so clearly worded.

Sorry to trouble you but thank you so much for your help

with best wishes


Profile picture for user m.adamopoulou.hotmail.com m
M Adamopoulou 3 years ago

Hi Ann, you have done the best thing to join "Payments by Booking.com"

Payments are never delayed.

Take a moment to edit you profile and add your property link, if you like....

Wish you a great season....

Ann Easterbrook 3 years ago

Thanks! I'm very happy with Booking.com and the help from the Partner Hub.

Good job!

Profile picture for user m.adamopoulou.hotmail.com m
M Adamopoulou 3 years ago

Partner Community has many partners willing to help each other!!!

One for all and All for one!!!

BrookAve 3 years ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Hi Ann


Yes they no longer deduction before transfering to our accounts. 

I noticed it about 3-4 months ago.

I even paid the amount each month and then one month they sent it straight back to me within 3 days.


Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile