Why am I still waiting for payments and why did you charge me 111€ in fees for an overbooking that was entirely the fault of bookin.com?
Booking.com charged us 111€ in commission for an overbooking, when the accommodation had been booked and on the calender for ten months! I sent them the relevant booking information and screen shots in January and was promised an answer in 3 or 4 working days. I have heard nothing and all my emails are ignored. We have had 5 more overbookings for reservations clearly shown on the synchronised calender.
Also we have not been paid for second half of January, even though I have emailed and phone several times a week for 12 weeks!!!
I suggest those of us who are struggling because of booking.com's contemptuous treatment of their "partners' (what a farce) join with me in a class action against their registered office in Amsterdam. We dont' have to pay, my son is a barrister and qualified solicitor.