Why didn’t I receive my cleaning fee

My invoice states £230 taken by Booking.Com but commission was only paid on £180. What happened to the £50 cleaning fee. Asked B.Com on 7th August, still not had a reply.

BrookAve 3 years ago


If you ope nyour reservation details page for a recent booking you will see up top:


Total price ................ Commissionable amount  (these two match)


Commission and charges: (underneath)


BdC are applying their commission against rate+ extras


I'm pretty sure this came up before and how Partners were disgusted they had the neck to apply the commission against extras such as cleaning fee.


I agree its wrong and should be exempt.