Why dont you have a number i can just call

I have an angry guest to refund but you don't have a phone number we can call. The confirmation number doesn't exist according to the 800 number. I want to make sure they get a refund. So if i refund the virtual card, will you automatically refund the guest? I need to know now. Not being able to contact someone on the phone is making us all mad.

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Sharonpowney 3 years ago

You have posted this on the partner forum so unfortunately we are not able to help with a specific booking.  Email the booking.com help team using the Inbox icon on Extranet if you are unable to call.