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Why not getting paid by booking.com?

Hi I'm having problems getting paid by booking.com. I have called and messaged them over the last 7-10 days and nothing has happened. 

I'm on weekly payout and my guests checked out 20/07/2020 & 24/07/2020. 

Business has been challenging enough this year and I could do with these payment problems. Not impressed at all.
 


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BrookAve 3 years ago

 

Hi Simon 

 

Check the new layout under Finance Menu, in particular have a look at Docs & Invoice.

 

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/documents…

 

If it still doesnt make any sense, all you can do is message or call Finance team during  normal hours on the dedicated phone number under Finance Overview.

 

Or anytime, message or phone the main dedicated BdC support to create a ticket to get Finance dept 

 

https://partner.booking.com/en-gb/community/tips-tricks-more/dedicated-partner-contact-options-visual-guide

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William Dennett 3 years ago

I begin to suspect that Booking.com are thieves, just had a contact from them threatening to withhold payments they have taken, so good luck

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Fabrice 3 years ago

No they are not thieves. But it does not mean they can't face cashflow problems

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Fabrice 3 years ago

agreed. Having some issues myself for September.

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Like Home Sdn Bhd 3 years ago

They didn’t pay us for a year ! We have called them million times and same answers “ we are working on it “ that’s all 

since December 2019 until today January 2021 no payout from BDC. This is not acceptable at all

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David Moffatt 1 year ago

Im having the same problems , did you get paid in the end ??

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David Moffatt 1 year ago

Anyone got a number for the finance department I have been wanting months, im 6 bookings out of pocket so far