Profile picture for user m.adamopoulou.hotmail.com m
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20 extra tips for Excellent reviews!!!

Hi Everyone,

 

I thought to share with you my extra tips that keep guests happy and give me in return excellent reviews…

 

 

 

 

 

  1. Listen to your guests…with attention and understanding …don’t question their point of view…put yourself in their shoes…
  2. Photos of accommodation must be as real as possible…
  3. Property must be free from bugs especially in summertime…
  4. Unable to access WIFI  or weak signal can lead to negative reviews…
  5. Good Breakfast is very important when provided…
  6. Even when breakfast is not provided good coffee should be available and free…
  7. Don’t charge for water…guests don’t like extra charges…
  8. A/C should be in good condition…
  9. Kettle for hot water is highly appreciated…
  10. Never forget to smile and treat you guests with kindness…smiling can become a point of reference…
  11. Wardrobe for clothing and suitcases should be enough…
  12. Sockets  in bedrooms and bathrooms is an issue if there are not enough…
  13. Invest in Good quality of sheets preferably soft cotton not polyester…and of course comfortable pillows…
  14. Welcome your guests in person…meet and greet…a wine, a local sweet can make the difference…
  15. Value of money!!! Don’t drop the price…raise the value of your property…your facilities…your amenities…your service…
  16. Netflix and smart tv is  highly appreciated…
  17. Value your guests!!!Money is not everything!!!
  18. Build an emotional bond with  your guest…create moments…experiences…
  19. Be the first one to send a thank you message for a perfect stay…in return a good review will get back to you…
  20. Be always available and be there to say goodbye…

 

Wish everyone a happy day!!!


Profile picture for user d.nohutlu d
B.
Didem - Commun… 1 year ago

 

Thank you so much for sharing your excellent tips to create great guest experiences, @M Adamopoulou !

 

I'll feature your post on our community homepage to make it visible to other partners - they might find it very helpful.

 

Wishing you a happy day, as well!!!

h
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hostess 1 year ago

Those tips are great , with different properties comes different ideas and tips.

Tips for booking.com to work with us to get those excellent reviews

I feel a lot of guest  are confused with the smiley faces on reviews and would prefer a simplified version they see a smiley face they click on it. 

don't allow guests who cause a misconduct to be able to review

don't allow comments where its clear the guest didn't look at the location, facilities and room type as to give a negative review on an error on the guests part is unfair as its not our fault the guest booked a single room instead of a double etc 

 

Tips as hosts

Have plenty of information available to the guests about attractions, events and the local area

Have an environmental policy and tell the guests about it - not use single use plastic , encourage guests to reuse towels , recycle at the property

send email prior to arrival good way to start communication , lay down house rules ( subtle) and also a thank you message email after guest departs ( you can set up those templates in the extranet)

Offer a drink on arrival if possible

Recommend restaurants 

Be attentive but not intrusive

Have good and accurate descriptions of the property, rooms especially the view

 

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 1 year ago

Thanks @hostess for sharing your experiences…

 

I agree with you…not all guests are familiar with review systems and BDC review system is confusing for many guests…I always try very politely to explain to them how the review system works and how important it is for both the hosts and the guests…


All of your tips are right to the point…I personally try to follow all of them…

 

Please share photos of your accommodation if possible…

 

Thanks again and have a beautiful day…

 

 

 

Profile picture for user michaelbeeston.yahoo.com m
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michael beeston 1 year ago

 

Morning Maria

 

Back from the cruise (magic) and thought I would look up the Partner Forum............

YES !! these tips are wonderful and the proof is your fabulous TEN review. I follow your tips as much as possible and ADD a few of my own (Champagne in the Fridge and plenty of Cooking books and Men and  Ladies Magazines and of course chocolates haha)

You are always Positive giving very much needed info to ALL our partners ..Keep up the good Work and enjoy the rest of the Summer.

Your good friend  Beast.

 

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M Adamopoulou 1 year ago

Hi Beast!

Nice to have you back…

Thanks for your kind words…of course bubbles are always the best way to welcome guests…

 

These days we have a raining weather but you know the sun pops up in no time…

Cheers my friend to you and your beauty!

 

 

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michael beeston 1 year ago

 

Thanks Maria..............we have just had our 40th TEN Review in a row  during the last few months and still many more to follow. All your tips and mine plus the Magical Pinnacle Apartments is such a fabulous feeling for us as Hosts and even better for our Guests..........and SUMMER is on the way  cheers for now.....off to Sydney on the weekend to see Phantom of the Opera at the Sydney Opera House ..will send some pics...........staying of course at a BDC location....have a look at Rydges Sydney Harbour (Fabulous views over the Opera House and Sydney Harbour Bridge.)

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M Adamopoulou 1 year ago

Hi Michael!

40 TENS in a row is fabulous…who can compete with you???

You are a pro…your experience is huge…I am only a newbie with very little experience in this field…I only love meeting people and try to make them have unforgettable moments…I only have the Greek spirit of hospitality in my veins…

 

The Phantom of the Opera is my favourite…I think you saw it last year again…how lucky you are…the show in the Sydney Opera House must be fabulous…

 

Our summer is almost at the end but in Greece we have great weather until Christmas time…we are very lucky!!!

 

Enjoy the Sydney and the Opera with your Beauty !!!

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M Adamopoulou 1 year ago

Hi again!!!

I did have a look at the Rydges…the view to the Opera is fantastic…but  nothing can compete with  your divine Pinnacle…

 

Cheers!!! 

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michael beeston 1 year ago

 

Maria.....Maybe I have Greek blood as I also love to meet people and try to make sure they have  a wonderful memorable stay............

 

we saw Phantom in London a few years ago so really looking forward to see it again in the Sydney Opera House.....still chilly in Queensland but Spring starts next week...........Super.

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M Adamopoulou 1 year ago

You never know Michael….maybe you do have Greek blood…Greeks are all over the world…

 

Enjoy Phantom…and Opera…

 

Does Springtime means a lot of rain for you???

Wish you an amazing time in Sydney!!!

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michael beeston 1 year ago

 

No not really we do have rain in summer but only small amounts as its so hot  BUT with the crazy weather the last 2/3 years who knows................we have had Bushfires/terrible rain and huge floods/incredibly cold weather (the worst in 104 years) and hardly any hot sunny days.  bring on the Spring then Summer in December.

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M Adamopoulou 1 year ago

Well…climate has changed everywhere…we are faced with extreme weather conditions…even here in Greece when it rains we have huge floods although we never had before…

 

Enjoy…enjoy while you can!!!

 

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michael beeston 1 year ago

 

Agree.................on nhe way to the airport to Sydney............Lounge first for a big breakfast.  and yes they deserve a 10 review haha.

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M Adamopoulou 1 year ago

Hello Beast!!!
 

Safe and beautiful flight ✈️ 


Cheers!!!

 

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michael beeston 1 year ago

 

Hi EVERYONE............Not to show off BUT have just received a fantastic review..........of All the review contents such as Value/Cleaning/Wi Fi/ swimming pool and stuff we have 11 marked with a TEN REVIEW !!!  incredible and wow !!  If anyone needs any help how we do it pls first look up The Pinnacle Apartments Gold Coast or ask me for anything I can  help you with.. Would be MY Pleasure.  cheers for now  Michael.

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M Adamopoulou 1 year ago

Hi Michael and congrats for your incredible reviews…

So kind of you that you want to share your lifetime of experience in this Community….you have been inspiring me from the moment I became a member in this Community…

 

You and your beauty are fantastic people with sense of humor and pros in hospitality…

 

Pinnacle is amazing…. maybe one day I will be lucky to enjoy your luxurious apartment…inshala!!!

 

You probably have Greek blood in your veins…ha…ha…

Cheers!!!