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3142901093 comments

Hi,

I had a negative comment on my rental. No one wants to tell me why. Given the other comments, can you delete his rating.

I wait your answer.

Best regards


Profile picture for user Ivana Breig i
B.
Ivana - Commun… 1 year ago

Hi Benjamin,

greetings from Booking.com and very sorry to hear about your experience in regards to a negative guest comment.

Please have a look at this article for more information about guest reviews and our guidelines.

"Can I ask for a guest review to be removed?"

"Everything you need to know about guest reviews"

If you have further questions or have a query in regards to your specific listing, please reach out to the Partner Services team via your extranet.

You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.

All the Best

Ivana