4 digit PIN and double booking


I do not have PIN code and I can not call customer service.

I have problems with double booking since the calendar of the booking and airbnb are not synchronise properly. I have messaged my clients but I can not do a cancellation by myself, booking does not offer option: cancellation due to the double booking.

how can I reach them without this  pin code??


BrookAve 2 years ago



Customer Service is for Guests not Partners .


See options below. no PIN required.




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox