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The 4 tips to set up the right guests expectation

Hello partners,

Breaking the ice with guests can be a real challenge for property owners at times. Setting up expectations is important for the overall guest experience. We know 4 tips that can definitely make a difference:

  1. Set up a welcome message 
  2. Promptly reply to guest messages 
  3. Save time with templates
  4. Keep track of your reply score

Do you use any of the above tips already? Do they work for you? What’s the very first thing guests see  when they walk into your property? 

Let us know your experience and what has really worked for you over the years.

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M Adamopoulou 4 years ago

Dear Sergei, Thanks for the tips.

Of course all 4 of them are very helpful and always use them.

The breathtaking view of sea and mountains is the first thing our guests admire when the parking gate opens...

As soon as they get out of our private parking lot and they enter our Studio they don’t believe that the view is much more amazing!!!

All this is very new for us since we listed our property last year but thanks to booking.com all of our guests have been incredible and yes hosting can be fun!!!

Positive thinking and kindness seems to be the key to success.

People come to us for their holidays and we are very pleased to make they stay unforgettable!!!

We have been fortunate to have excellent guests and hope we keep on having such wonderful guests!!!

Wish you all a great weekend...



Hotel Ganesh Himal 4 years ago

Thank you very much for your tips. We run Hotel Ganesh Himal in Kathmandu and we are learning your tips. Thank you. 

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Isle of Wight … 4 years ago

Yes, we do these already .... and we do the same on AirBnB, TripAdvisor and HomeAway.

Everything works fine except on Booking.com. Because of the unusual way that Booking.com is set up, guests often don't realise they have messages in their inbox .... they often don't realise that they have an inbox.

As a "solution" to the inbox problem, we have added text in "The Fine Print" to say "Check your Booking.com inbox" (and more) ... this was a suggestion from Booking.com support. But, although it was Booking.com who suggested this as a solution to guests not knowing they have messages / directions / access codes and so on waiting for them, when we add a new property and add this text, Booking.com refuse to allow it .... for us, it's a battle with Booking.com every time we add a new property ....

And despite setting this up, many guests still don't check their inboxes .... so we still get guests phoning us to ask for directions or they're stood out in the rain and don't know the codes to get in to the properties.

These problems only happen with Booking.com ... everything runs perfectly well on AirBnB, TripAdvisor and HomeAway ....

Strathmore Farm B&B 4 years ago

It's a good point and one we will look into as we have a similar experience..

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M Adamopoulou 4 years ago

Dear Isle, I must say you have a point about inbox and messages....

Guests very rarely reply to our messages!!!

Its a problem for me also because it’s like sending messages to a wall!!!