about a booking

I received an email from site minder saying Mr *** is coming for 3 nights checking-in on the 31th of october. His booking number is ***.

It didn't appear on my grid, and i can't find it on my extranet, whats going on please


BrookAve 3 years ago


Hi Fay,

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


There is no support for 3rd party services on here.


Also reminder of community guidelines , do not post reservation info, other than dates, as the mod script will rename names and numbers and email addresses.


Site Minder is just like any channel manager service, all roads lead to it.

So whether the reservation comes from an OTA like BdC, AirBNB, etc, or direct from a Face book Ad to your online booking engine website.

That is ultimately going to end up in the reservations list and calendar on SiteMinder.


You say you cant see the reservation on your BdC Extranet (https://admin.booking.com).

But that is not really an issue if your Site Minder is setup to handle reservations from other sources.

So that part is unclear , as to what you have set up.




Kind Regards,

Be Safe, Be Well


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