Dear partners ,

today supposed to have a reservation to our hotel (SUMMER VILLAGE OF HIPPOKRATES - KOS )

under the name  *** with ref. ***. this is a risk free reservation.

yesterday i receive their covid -19 test and it was positive. 

So they cant come .

I wont charge them cancelations fees, so please do not charge any commission.

best regards ,

Vickie Chatzigeorgiou

BrookAve 2 years ago


HI, welcome


note: pleas dont post guest  data, we will never need it as we cant use ot nor see , nor lookup.


the best and right process is have them cancel it on their account, to click cancel and they follow the process on screen.



you can initiate it on their reservation page. But always better to have it come from their side


 contact partner support, see below 3 methods



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox